Shipping & Returns

Last updated: October 24, 2026

This page explains how orders from the Engineer Underground store are made, shipped, and returned. It is part of our Terms of Service.

The short version

• Everything is made to order after you buy it, so please check the size before you order.
• Orders usually ship within 2 to 7 business days, and delivery within the United States usually takes another 3 to 5 business days.
• Shipping is a flat $5.99 for the first item and $2.00 for each extra item, to addresses in the United States.
• If something arrives damaged or misprinted, tell us within 30 days and we will replace it or refund you.

Where we ship

We currently ship only to addresses in the United States. We do not ship outside the United States yet.

Made to order, and how long it takes

Our apparel is printed or embroidered on demand by our fulfillment partner, Printful, only after you place your order. That is why orders usually take 2 to 7 business days to be made and shipped, and then about 3 to 5 business days to arrive. These are estimates, not guarantees: busy seasons, weather, and carrier delays can make an order take longer. When your order ships we email you a tracking number.

If your order includes more than one item, the items may be made in different places and arrive in separate packages.

Shipping cost

Shipping is a flat rate within the United States: $5.99 for the first item and $2.00 for each additional item in the same order. The total is shown at checkout before you pay.

Check your address

Please double-check your shipping address before you place your order. Once an item is in production we usually cannot change the address. If a package is returned to us because the address was wrong or incomplete, you may have to pay again to have it sent out a second time.

Returns and exchanges

Because each item is made just for you, we cannot accept returns or exchanges if you change your mind, or if you ordered the wrong size or color. Please use the size information on the product page before you order.

If your order arrives damaged, defective, or printed incorrectly, or if the wrong item arrives, we will replace it or refund you. Contact us within 30 days of delivery, tell us your order number, and include a clear photo of the problem. You do not need to send the item back unless we ask you to.

Canceling an order

Orders go into production quickly. If you need to cancel or change an order, contact us right away. We can cancel only if production has not started.

Lost packages

If your tracking shows your package delivered but you cannot find it, or it has not moved for a long time, contact us and we will help sort it out with the carrier and our fulfillment partner.

Contact us

For any question about an order, reply to your order confirmation email and tell us what you need, with your order number. We will respond as soon as we can. How we handle the information you give us when you order is described in our privacy policy.